Insights From the C-Suite: Susan Santiago, President, Hyatt Hotels Corporation

As part of a new, members-only series, Women Leading Travel & Hospitality is asking industry executives about their professional journeys, mentorship, how they stay up-to-date on the latest industry technology and trends, how they take care of themselves, and so much more. This week, insight comes from Susan Santiago, president of Hyatt. We asked Susan a series of questions about her career journey, her leadership philosophy, empowering her teams, and more. Women Leading Travel & Hospitality: What is your leadership philosophy and how do you embody it? Susan Santiago: At Hyatt, our purpose is to care for people so they can be their best. I pride myself on being in service to my team, our guests, and our owners. I’ve been with Hyatt for over 30 years, working my way through a series of progressively responsible positions before taking on the role of Hyat