Insights From the C-Suite: Kama Winters, President, Delta Vacations

As part of a new, members-only series, Women Leading Travel & Hospitality is asking industry executives about their professional journeys, mentorship, how they stay up-to-date on the latest industry technology and trends, how they take care of themselves, and so much more. This week, insight comes from Kama Winters, president, Delta Vacations. We asked Kama a series of questions about her career journey, maintaining a healthy work-life balance, and more. Women Leading Travel & Hospitality: Can you share a specific instance where you successfully navigated a major change or challenge, highlighting the key lessons learned and how they shaped your leadership approach? Kama Winters: The most impactful lessons are often when an outcome isn’t as successful as you anticipated. One specific example is when Delta announced changes to its loyalty program last year. Our customers' immediate feedback enabled us to reset around our customer-centric values. It was also an important moment