Insights From the C-Suite: Carolyne Doyon, President and CEO, North America and the Caribbean, Club Med

As part of a new, members-only series, Women Leading Travel & Hospitality is asking industry executives about their professional journeys, mentorship, how they stay up-to-date on the latest industry technology and trends, how they take care of themselves, and so much more. This week, insight comes from Carolyne Doyon, president and CEO, North America and the Caribbean, Club Med. Women Leading Travel & Hospitality: Can you share a specific instance where you successfully navigated a major change or challenge, highlighting the key lessons learned and how they shaped your leadership approach? Carolyne Doyon: Like the majority of my industry colleagues, the COVID-19 pandemic has been the biggest challenge that I’ve had to navigate. As a company, we had to figure out how to maintain Club Med’s mid- to long-term strategy, while managing the ongoing crisis by protecting our cash flow, taking care of our teams and clients. To