Insight From the C-Suite: Dawn Gallagher, Chief Commercial Officer, Crescent Hotels & Resorts

As part of a new, members-only series, Women Leading Travel & Hospitality is asking industry executives about their professional journeys, mentorship, how they stay up-to-date on the latest technology and trends, how they take care of themselves, and so much more. This week, insight comes from Dawn Gallagher, chief commercial officer, Crescent Hotels & Resorts. Can you share a specific instance where you successfully navigated a major change or challenge, highlighting the key lessons learned and how they shaped your leadership approach? Throughout my career, there have been instances where I’ve been overlooked for promotions, sometimes due to educational qualifications and other times likely because of my innovative approach. One specific experience significantly influenced my mindset, prompting me to set clear goals and achieve them strategically, positioning myself as the undeniable choice for future opportunities. Let me set the stage: During a reorganization in a previo